Help center
What are you trying to do?
Top questions
How long does a song take?
A song is usually ready a few minutes after generation starts. For an event, make it well before the day so you have time to review it.
What can I do with my song?
You keep your rights in what you write. A song made on a free account is for personal use inside Sonize; songs made on a paid plan or Event Pass come with a non-exclusive commercial license. AI songs are not guaranteed to be unique.
Can my guests get songs too?
Yes, with an event. Guests answer a short questionnaire from one link, and Sonize turns their answers into songs for the big screen and the recap. An Event Pass covers one event, with no subscription.
Is Sonize free to use?
Yes. Making and playing your first song is free, with no card needed. After that, songs use credits: buy a credit pack or choose a plan when you need more.
Can I get a refund?
If a song fails to generate, your credits are refunded automatically. You can also withdraw from a purchase within 14 days with the withdrawal form. For a credit pack, credits you have not used are refunded; credits you have already used to create a song are not. The Commercial Terms set out the rules for subscriptions and Event Passes. For any other refund request, write to [email protected].
Featured guides
Getting started
Making songs
Events
Playback and TV
Library and community
Account, security, and privacy
Billing and credits
Workspace and branding
Reseller
Ask the Sonize assistant
Hi! Ask me anything about using Sonize — making songs, running events, billing, or your account.
Try asking
Still need help?
Tell us what you need — a question, feedback, or help with a song — and we usually reply within two business days.