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Reseller

Make sure your customers can pay

Finish your payout setup so the workspaces you manage can pay on the Sonize website.

What you will achieve

The workspaces you manage can pay on the Sonize website.

Before you start

  • Your customers' workspaces can pay on the Sonize website only once your Stripe payout account is ready. Credit packs bought through the App Store or Google Play are not affected. You can create and prepare workspaces before then.
  • For these website payments, Sonize is the seller: it charges your customer, handles VAT, and then transfers your share, minus VAT and the platform fee.

On the web

  1. 1

    Open the account menu and choose Reseller. If you see “Your customers can't buy yet”, payments on the Sonize website from your customers' workspaces are declined until your payout account is ready.

  2. 2

    In the Stripe payout account card, choose Continue payout setup or Manage payout details, verify it’s you, and complete what Stripe asks for.

  3. 3

    Close the Stripe window and choose Refresh status.

  4. 4

    Wait until the card shows Ready for payments. This needs Stripe to enable transfers to your account, nothing left for you to complete, a correct setup, and an open account.

  5. 5

    When the warning disappears, let your customers know they can pay. Workspaces you created earlier don’t need to be created again.

Expected result

The warning is gone, the card shows Ready for payments, and your customers’ payments on the Sonize website go through.

Important

Don’t ask a customer to keep retrying a declined payment while the warning is visible: retrying can’t fix your payout setup.

Fix a problem

Problem: A customer can’t pay even though their workspace exists.

What to doCreating a workspace doesn’t unlock payments. Finish your payout setup, then choose Refresh status.

Problem: Stripe looks complete, but the warning is still there.

What to doClose the Stripe window and choose Refresh status. Check whether the status is Pending review or Action required.

Problem: The status is Configuration issue.

What to doYour payout account can’t be used safely. Ask your customers not to try paying again, and contact Sonize support with the status shown.

Problem: The status is Closed.

What to doNo payouts can be sent to this account. Contact support before asking customers to pay.