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Reseller

Create and manage child accounts

Create a workspace for each customer, invite its first owner, and suspend or reactivate it when needed.

What you will achieve

Each customer gets their own workspace, kept separate from your other customers.

Before you start

  • Only approved resellers can open the Reseller page. You only see the workspaces you manage. Access to one managed workspace does not reveal an unrelated workspace.
  • Have the customer’s workspace name and the email of its first owner ready. That email must not already be used for a Sonize account.

On the web

  1. 1

    Open the account menu, choose Reseller, then choose New account.

  2. 2

    Enter the Account name and the Owner email, then choose Create account. Sonize creates the workspace and emails the owner an invitation that lasts 7 days.

  3. 3

    Read the message that appears. If it says the account can’t buy anything yet, finish your payout setup: until then, the owner can’t pay on the Sonize website.

  4. 4

    To open an account, choose its name in the list. Overview shows its members, branding, and status; Billing shows its plan and credits.

  5. 5

    To suspend or reactivate the account, choose Suspend or Reactivate under Status, type the account name exactly, then verify it’s you.

  6. 6

    Check that the account now shows Active or Suspended. Suspended workspace members and guests cannot sign in.

Expected result

The new account appears in your list, its owner receives an invitation, and its status matches what you chose.

Important

Suspending an account immediately stops all its members and guests from signing in. Check the account name before you confirm.

Fix a problem

Problem: The account was created, but the invitation couldn’t be sent.

What to doDon’t create the account again: it is already in your list. The Reseller page can’t resend the owner invitation yet, so contact support.

Problem: The owner’s invitation expired, or their email already has a Sonize account.

What to doInvitations last 7 days and need an email that isn’t used on Sonize yet. Contact support to get a new invitation sent.

Problem: An account won’t open.

What to doGo back to the Reseller list and reload it. If the account isn’t there, it isn’t one of the accounts you manage.

Problem: Suspending or reactivating is refused.

What to doType the account name exactly as shown, verify it’s you, and try once more.