Reseller

Allocate credits to a child account

Send credits from your own balance to a customer’s workspace.

What you will achieve

Your customer can use Sonize without entering a card.

Before you start

Only purchased reseller credits can be moved. Credits included each month in your plan can’t be sent.
Make sure your own balance, under Credits & plan, holds at least the amount you want to send. The credits leave your balance and go to your customer’s; none are created.

On the web

1
Open the account menu, choose Reseller, then choose the customer’s account in the list.
2
Open the Billing tab and find Send credits. Check the account name and how many credits it holds.
3
In Credits to send, enter a whole number, then choose Send credits.
4
When Verify it’s you appears, enter your password and, if two-factor authentication is on, a code. Then choose Verify and continue.
5
Wait for the confirmation, such as “50 credits sent.”, then check the account’s new balance.

Expected result

The customer’s balance goes up by the amount you sent, and yours goes down by the same amount.

Important

Check the customer and the amount before you verify. Once sent, credits can’t be moved to another account from here.

Fix a problem

Problem: Sonize says there are not enough credits.

What to doSend less, or buy a credit pack in Credits & plan first. Plan credits can’t be sent.

Problem: Sonize says those credits were already sent.

What to doNothing moved this time: Sonize makes sure a retry never ends up moving credits twice. Reload the page to see both balances before sending again.

Problem: The account can’t be found.

What to doGo back to the Reseller list and check that it is still one of your accounts. Never send the credits to another customer instead.

Problem: Verification fails or expires.