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Reseller

Connect a Stripe payout account

Set up the Stripe account that receives your share of your customers’ payments.

What you will achieve

You can receive your share of what your customers pay.

Before you start

  • The Reseller page is only for approved Sonize resellers. Sonize grants this access; contact support if you need it.
  • Have these ready: the country where your business is registered, your business details, details of the person who represents it, and the bank account for payouts. You enter them in a secure Stripe window inside Sonize.

On the web

  1. 1

    Open the account menu and choose Reseller. In the Stripe payout account card, read the status: Not started, Action required, Pending review, Ready for payments, Closed, or Configuration issue.

  2. 2

    If the status is Not started, type your business country as two letters, such as FR or US, then choose Create Stripe payout account.

  3. 3

    When Verify it’s you appears, enter your password. If two-factor authentication is on, also enter a code from your authenticator app or a recovery code. Then choose Verify and continue.

  4. 4

    Fill in what Stripe asks for in the window that opens, then choose Done. Back on the card, choose Refresh status.

  5. 5

    If the status is Action required, choose Continue payout setup and finish every item Stripe lists. If it is Pending review, Stripe is checking your details: wait and refresh later.

  6. 6

    Once the status is Ready for payments, use Manage payout details to view or update your information.

Expected result

The card shows Ready for payments, and the “Your customers can’t buy yet” warning is gone.

Important

Sonize support never needs your password, verification code, bank details, identity documents, or what you entered in the Stripe window.

Fix a problem

Problem: The Stripe window doesn’t open, or shows “Stripe setup couldn’t start”.

What to doThe secure session may have expired. Close the window, reload the page, verify again, and try once more.

Problem: The status stays Action required.

What to doChoose Continue payout setup again, complete each item Stripe shows, then choose Refresh status.

Problem: The status stays Pending review.

What to doStripe is still checking your details, and starting again won’t speed it up. Contact support only if nothing changes after the time Stripe indicates.

Problem: The status is Closed or Configuration issue.

What to doPayouts can’t be sent to this account, so your customers can’t pay on the Sonize website. Don’t create a second account. Contact Sonize support and give only the status shown.