Getting started

Get back into your account

Reset a forgotten password, or sign in again when a link, the code screen or your session has expired.

What you will achieve

You get back into your account.

Before you start

Make sure you can open the email inbox of your Sonize account.
Tip: you can also sign in without your password by asking for a sign-in link by email on the sign-in page.

On the web

1
On the sign-in page, choose Forgot password? Then enter your account email and choose Send reset link.
2
Open the newest reset email within 30 minutes and follow its link. Each link works only once.
3
Enter a New password of at least 12 characters, type it again in Confirm password, then choose Reset password.
4
Choose Sign in and use your new password.
5
If two-factor authentication is turned on, enter the code from your authenticator app on the screen that asks for it, or choose Use a recovery code.

Expected result

You see Password updated, and your new password lets you sign in. For your safety, Sonize signs you out on your other devices.

Important

Never share a reset link, a sign-in link, an authenticator code or a recovery code. Only use emails you asked for.

Fix a problem

Problem: No reset email arrives.

What to doWait a minute, check your spam folder and the spelling of your address, then ask again. To protect your privacy, Sonize shows the same message whether or not an account uses that address.

Problem: The reset link has expired or was already used.

What to doAsk for a new one from Forgot password? and open only the newest email.

Problem: Sonize says your session expired.

What to doThis happens after a long time without use. Sign in again: you usually return to the page you were on.

Problem: The screen that asks for your code says it has expired.

What to doYou have 5 minutes to enter the code. Choose Start over and sign in again.

Problem: You have lost your authenticator app and your recovery codes.