Making songs

What to do when a song fails

Check a failed song’s refund status, then decide whether to try again or change your idea.

What you will achieve

You know how to check your credits and what to try next.

Before you start

Open the failed song from your Library. Don’t start the same song again while it still says it is being made.

On the web

1
Read the message on the Generation didn’t finish card. It explains what went wrong.
2
Check the card for the amount refunded or whether no credits were used. If the refund is unconfirmed, check your credit history or contact support before trying again.
3
If Edit lyrics is shown, the music service refused some words, usually a real artist, band or song name. Click it, replace the name with a general description, then create the song again.
4
If Try again is shown, click it. The button shows the price, the same as the first attempt. If this attempt also fails, those credits come back too.
5
If you don’t have enough credits, buy more in the window that opens, then click Try again yourself.
6
If neither button is shown, start a new song with a different description, style or lyrics. For help, click Contact support and give the Support reference shown on the card.

Expected result

You’ve checked the refund status and started a new attempt, changed your idea or contacted support.

Important

Don’t create several copies of a song that is only slow. Each new song uses its own credits.

Fix a problem

Problem: The screen says the song is taking longer than usual.

What to doThe song is still being made. Wait, or come back later from your Library. Don’t start the same song again.

Problem: Try again isn’t shown.

What to doTrying the same thing again would fail the same way. Change your description, style or lyrics, or contact support.

Problem: Your credits don’t seem to be back.