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Billing and credits

Send credits as a gift

Choose a recipient and an amount, pay for the gift, and follow it in your gift history.

What you will achieve

The person you choose receives credits to create their own songs.

Before you start

  • Only the workspace owner, or someone with billing access, can send credits. Gift history shows only the gifts you sent yourself.
  • Only credits that never expire can be gifted, not plan credits. On the web, you pay from your wallet or by card on a secure payment page; in the mobile app, only from your wallet.

On the web

  1. 1

    Open Gifts and choose Send credits.

  2. 2

    Enter the recipient’s email or username, the number of credits and, if you like, a message.

  3. 3

    Under How would you like to pay?, choose From my wallet or Pay now.

  4. 4

    Choose Send gift. With Pay now, finish the secure payment and come back to Sonize.

  5. 5

    Follow the gift in Gift history, under Sent.

Expected result

Gift history shows the gift as Pending, then Redeemed once the recipient adds the credits to their wallet.

Important

Check the recipient before you send. A redeemed gift can’t be moved to another account, and support never needs the full gift link.

Fix a problem

Problem: You don’t have enough credits.

What to doOnly non-expiring credits can be gifted. Lower the amount, buy credits first, or on the web choose Pay now. One gift can’t be paid partly from your wallet and partly by card.

Problem: Gift history still shows Awaiting payment after you paid.

What to doWait a moment and refresh. Don’t pay a second time.

Problem: The recipient hasn’t received the gift or can’t use it.

What to doIf it shows Pending, choose Resend and ask them to sign in with the right account. A gift that is Redeemed, Cancelled, or Expired can’t be used again.

Problem: You want to cancel a gift.

What to doWhile it shows Pending, choose Cancel gift. Credits taken from your wallet come back to you. A gift paid by card can’t be cancelled that way: choose Withdraw within 14 days for a full refund, or contact support.

Problem: The recipient hasn’t redeemed the gift yet.

What to doA paid credit gift has no claim deadline: it stays waiting until the recipient redeems it, or until you cancel it or withdraw. Only a gift whose payment was never completed expires.