Billing and credits

Buy credit packs on web or mobile

Buy a pack of credits on the web, the App Store, or Google Play, and check that the credits reach your balance.

What you will achieve

You add credits to your balance with a single payment.

Before you start

Only the workspace owner, or someone with billing access, can buy credits. The credits go to the workspace you are signed in to.
A credit pack is a one-time purchase, not a subscription. Credits from a pack never expire. Within 14 days of buying, you can withdraw: unused credits are refunded, but credits already used to create a song are not.
On the web you pay on a secure Stripe payment page. In the iPhone and Android apps, packs are paid for through the App Store or Google Play when they are on sale there, so the price can differ. Purchases made there are refunded by the App Store or Google Play under their own terms; if the store refuses a withdrawal you are entitled to, write to [email protected].

On the web

1
Open Credits & plan from the menu.
2
Under Credit packs, choose a pack. If you have a promo code, choose Have a promo code? and apply it first.
3
Click the Pay button and complete the payment on the secure page. The price shown is the total you pay, taxes included.
4
Wait until Sonize shows Payment successful, then choose Back to Credits & plan.

Expected result

The new credits appear once in your balance and in Activity.

Important

Never send your card details, your store password, or a full receipt to support. The confirmation from Stripe, the App Store, or Google Play is enough.

Fix a problem

Problem: No pack shows a price, or Sonize says credit packs are unavailable.

What to doThe store may be unavailable or may not sell these packs in your country. Try again later.

Problem: You paid, but your balance hasn’t changed.

What to doRefresh the page or reopen the app. On mobile, tap Recover pending purchases on the Credits screen. Don’t buy the pack a second time.

Problem: The store says the purchase is waiting for approval.

What to doThis is not an error. Your credits arrive as soon as the App Store or Google Play approves the purchase.

Problem: Google Play says you already own this item.

What to doDon’t buy it again. Sonize checks the earlier purchase on its own and adds the credits you already paid for.

Problem: You cancelled the payment.