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Billing and credits

Buy and manage an Event Pass

Buy a one-off pass for one event so your guests can create their own songs in the Song Booth.

What you will achieve

Your event’s Song Booth accepts more guest songs, without a subscription.

Before you start

  • Create the event first. You must be able to edit it, and be the account owner or someone allowed to manage billing.
  • A pass applies to one event only and is paid once: it is not a subscription. Guest songs made under a pass don’t use your credits. A finished or cancelled event can’t get a pass.

On the web

  1. 1

    Open the event, open the ⋯ menu and choose Settings.

  2. 2

    In Event Passes, choose Party, Wedding or Large Event. Each one shows its number of guest songs and its price.

  3. 3

    Choose Pay followed by the price, and complete the secure card payment.

  4. 4

    Back in Sonize, choose Open the event and check the Song Booth’s Song limit.

  5. 5

    If the event already has a pass and needs more songs, use Need more guest songs? to add +20 guest songs.

Expected result

The event’s Song Booth shows the higher limit. A pass adds no credits to your balance: guest songs made under it simply don’t use your credits.

Important

Check that you picked the right event before paying. Duplicating an event does not copy its guests, its activity or its Event Pass.

Fix a problem

Problem: I can’t find Event Passes in my event’s Settings.

What to doEvent Passes is in Settings for every event that is still open, for people who can edit the event and manage billing. It is not shown for a finished or cancelled event.

Problem: I chose Get Party pass on the Pricing page, but nothing was bought.

What to doGet Party pass, Get Wedding pass and Get Large Event pass take you to your events to choose which event the pass is for. Choose the event: its Settings open on the pass you picked, and you pay from there.

Problem: The payment went through, but the limit hasn’t changed.

What to doRefresh the event and Credits after a moment. Don’t buy a second pass while the first payment is still being confirmed.

Problem: I need an invoice with 30 days to pay instead of a card payment.

What to doEvent Passes are paid by card, or through the App Store or Google Play when they are on sale in the app. A Large Event pass can be invoiced only for a business that has an agreement with Sonize: contact support before buying.

Problem: The event was cancelled after buying a pass.

What to doCancelling the event does not cancel or refund the pass. Contact support about the payment. A pass is never moved to a new or duplicated event.