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Billing and credits

Understand invoices, VAT, and purchase orders

Download receipts for card payments and follow business purchase orders until they are paid.

What you will achieve

You find the right document for each purchase and know what still needs to be paid.

Before you start

  • Use Sonize on the web, signed in as the workspace owner or someone with billing access. Invoices are not shown in the mobile app.
  • If you buy as a private person, consumer prices and ordinary card receipts include the applicable taxes, such as VAT. Business purchase orders show amounts without VAT, and you can add a VAT number.

On the web

  1. 1

    Open Credits & plan and find Billing history.

  2. 2

    Choose Download invoice next to a paid purchase to get its receipt or PDF.

  3. 3

    For business purchases, find Purchase orders on the same page.

  4. 4

    If your workspace can be invoiced for the Pro plan, choose the billing period, enter your PO reference and, if you have one, your VAT number. Then choose Request plan invoice.

  5. 5

    Follow the status: Being prepared while the invoice is created, Awaiting payment until you pay it by bank transfer, then Paid. An Overdue badge appears after the due date.

  6. 6

    A purchase order request is not a paid invoice: the plan or pass starts only when the status shows Paid. Payment failed, Needs attention, Cancelled, and Written off all mean the invoice is not paid.

Expected result

Card receipts download from Billing history, and each purchase order shows its reference, amount without VAT, due date, and status.

Important

Never send card numbers, bank login details, or full tax documents to support. The invoice number or the PO reference is enough.

Fix a problem

Problem: There is no Download invoice link.

What to doThe document isn’t available yet. Refresh the page later, and contact support with the invoice number if it is still missing.

Problem: Your VAT number is refused, or you added it too late.

What to doCheck its format: EU, UK, Swiss, and Norwegian numbers are accepted. For an invoice already issued, ask support for a corrected invoice.

Problem: The invoice is overdue and the plan or pass isn’t active.

What to doPay the invoice using the payment details on it. Access starts once the payment is confirmed, not on the date of your request. An invoice is payable within the period it states, 30 days unless agreed otherwise. Late payment adds interest and a fixed €40 recovery fee.

Problem: A purchase order shows Needs attention or Written off.

What to doIf it says Sonize is retrying automatically, wait. Otherwise, don’t send a new request with another reference: contact support with the existing PO reference and the status shown.