Account, security, and privacy
Choose your notifications and push alerts
Pick which updates you get and how: in the app, by email, or as push alerts on your phone.
What you will achieve
You only get the notifications you want, where you want them.
Before you start
- Push alerts only work on a phone with the Sonize app. On the web, you can choose in-app and email notifications.
On the web
- 1
Open Settings, then the Notifications tab.
- 2
Under Delivery channels, turn In-app or Optional email on or off. Each switch saves right away.
- 3
Under What you’re notified about, choose how each topic reaches you, such as Social, Your songs or Events.
- 4
To pause push alerts at certain hours, turn on Enable quiet hours, pick the times, then click Save changes.
- 5
Open Weekly challenge alerts to choose which challenge moments you hear about.
Expected result
Notification preferences saved appears after each change. On your phone, Device registered appears once push alerts are on.
Important
Account, security and service messages are always sent, even when you turn off optional notifications.
Fix a problem
Problem: A topic can’t use a channel, or its switch is greyed out.
What to doTurn that channel on first under Delivery channels. Some important messages are always on and can’t be turned off.
Problem: Your phone doesn’t ask for permission, or alerts are blocked.
What to doTap Open settings when it appears, allow notifications for Sonize in your phone’s settings, then come back and tap Enable push alerts.
Problem: A notification did not arrive.
What to doCheck that the topic and its channel are on, that quiet hours are not running, and that your phone is connected to the internet.