Workspace and branding

Manage team members and invitations

Invite teammates, follow pending invitations, change roles, and remove people who have left.

What you will achieve

You decide who can enter your workspace and what each person can do.

Before you start

You need a workspace role that can manage members or invite people. If you can only invite, you won’t see the member list, and new people join with the Member role.
Inviting teammates is part of the Pro plan. Without it, you can still remove members. Each person needs an email address that isn’t already used for a Sonize account, because a Sonize account belongs to one workspace only.

On the web

1
Open Settings. On the Account tab, open Workspace, then choose Team.
2
Choose Invite a teammate, enter the email address, pick a role, and choose Send invitation. The line above the button shows how many seats are used; pending invitations count too.
3
In Pending invitations, choose Resend if the email didn’t arrive. Resend sends a new link, stops the old link from working, and gives the invitation another 7 days. Choose Revoke invitation to cancel it.
4
In Members, pick a new role in the menu next to a person. The change applies right away. Sonize refuses any change that would remove the last person able to manage roles.
5
To remove someone, choose Remove next to their name, then Remove member. They are signed out of the workspace, and their songs stay in the workspace. You can’t remove yourself.

Expected result

The member list and Pending invitations show exactly the people you expect, and the seat count is up to date.

Important

Check each email address carefully: whoever opens the invitation link joins your workspace with the chosen role. Never forward an invitation link to someone else.

Fix a problem

Problem: You see “Team seats come with Pro” instead of Invite a teammate.

What to doYour plan doesn’t include team invitations. Choose See plans, or ask the person who manages billing. You can still remove members.

Problem: The person didn’t receive the invitation email.

What to doCheck the address and ask them to look in their spam folder. On the web, choose Resend. On mobile, cancel the invitation and send a new one. The same address can receive 3 emails per hour at most.

Problem: The link says the invitation has expired, was already used, or can’t be found.

What to doAn invitation lasts 7 days. If it is still under Pending invitations, resend it. Otherwise, send a new invitation.

Problem: The person says their email already has a Sonize account.

What to doA Sonize account can belong to one workspace only. Invite another email address for them, such as their work address.

Problem: A role change or removal is refused.