Account, security, and privacy

Update your profile, email, and password

Change your public profile, the email you sign in with, or your password.

What you will achieve

Your profile and sign-in details are up to date.

Before you start

To change your email or password, you need your current Sonize password.

On the web

1
Open Settings, then the Profile tab. Change your username, bio, photo or visibility, then click Save changes.
2
To change your email, open the Account tab. In Change email, enter the new address and your current password, then click Send verification link.
3
Open the link we send to the new address within 24 hours, while signed in with your current address.
4
To change your password, open the Sign-in & security tab. Enter your current password and a new one of at least 12 characters, then click Change password.

Expected result

Your new details appear in Settings. After a password change, your other devices are signed out. After an email change, you sign in again with the new address.

Important

Sonize only asks for your password inside Settings or on the sign-in screen. Never enter it after clicking a link in an unexpected message.

Fix a problem

Problem: You don’t see Change email or a password form.

What to doYour account uses Google or Apple sign-in and has no Sonize password yet. Choose Set a Sonize password, follow the link we email you, then come back.

Problem: The new email is refused.

What to doUse an address that is different from your current one and not already used by another Sonize account. If you already have an account at that address, sign in to it instead.

Problem: Your current password is refused.

What to doSign out, choose Forgot password? on the sign-in screen, and follow the newest link we email you.

Problem: The email change link doesn’t work.